Astell’s support is just a click away

Kent-based autoclave specialist offers 3G remote wireless support

3G remote wireless support is available for users of Astell Scientific autoclaves

Astell Scientific, a UK-based autoclave and steriliser manufacturer, has launched 3G remote wireless support, which uses a 3G SIM card and the latest wireless technology to link customers to its technical support team in Sidcup, Kent.

At the operator’s request, Astell Scientific’s technicians can take control of the autoclave’s colour touch screen as if they were actually on site, diagnosing faults and programming new cycles without delay or the expense of an engineer’s visit. If a fault is detected and an engineer’s visit is necessary, then the technician will be aware of the problem and the parts ordered in advance, minimising time on site.

3G remote wireless support is available as an option on all Astell Scientific autoclaves and effluent decontamination systems.